We guarantee to refund unworn, unwashed items, not marked final sale, when you return them in sellable condition, with the original receipt and packaging, within 60 days of your purchase. ALDO reserves the right to refuse any return sent or communicated after the 60-day period or the return of any item which is not in the same condition as when received. Refunds will be credited to the original method of payment
A few exceptions...
- In the interest of hygiene, face masks, earrings, hair accessories and insoles may not be refunded or exchanged at any time.
- All clearance items are final sale and may not be refunded or exchanged at any time.
- No items may be returned or exchanged in stores between Black Friday and Cyber Monday or on December 26 and 27.
- Purchases made via Afterpay or other Buy Now, Pay Later (BNPL) providers have their own return policies, which may include processing returns in-store only. Please refer below for more details.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
If you ordered "Final Sale" products, you cannot return them.