Following local government and public health authority guidelines, we’re so happy to announce that the majority of our stores are now open! Please check out our store locator for all store details.

For your comfort and convenience, we're happy to announce that in select stores, you can now visit us by appointment! Please check out our store appointments page for all details.

All online orders may be returned via mail free of charge or at any ALDO store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail.

In-Store Returns
We’re so happy to announce the gradual reopening of some of our stores. If you're fave local store is not open yet, we recommend you hold on to your items until reopenning as this will make the return/refund process quicker and more efficient for you. To find the store nearest you, simply use our Store Locator. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by Mail; Paypal purchases can be exchanged in store, or refunded to an ALDO gift card or to a debit card.

Online Returns
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed.

Please note that shipping charges are non-refundable.

Afterpay
Afterpay purchases can be returned in-store or by mail for a refund. Purchases returned in-store can only be refunded on an ALDO gift card or a debit card. Note that for in-store returns, Afterpay will continue taking the installments from your account until the full payment is complete. Purchases returned by mail will be refunded directly to your Afterpay account. Do not return your purchase directly to Afterpay.

Other BNPL Providers
BNPL orders, such as Klarna One-time card, can only be returned in-store and refunded on an ALDO gift card or credit card. Note that the BNPL provider will continue taking the installments from your account until the full payment is complete. Do not return your purchase directly to the service provider.

If you believe that there is an issue or problem with your BNPL purchase payment, please contact their customer service department directly.

Price adjustments for purchases may be applied on regular-priced items within 7 days of the original online purchase. All price adjustments for in-store purchases should be processed in-stores.

Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers and other holiday season promotions. Cannot be combined with any other offers. Not applicable on Afterpay purchases.